CareLineLive is a cloud-hosted home care management software platform, built to deliver more time to care. Its mission is to be the first fully integrated solution enabling care providers to run all aspects of their operations in one place: rostering, care planning, electronic visit records (eMAR), payroll and invoicing, compliance and reporting, along with its family-engagement too, the Care Circle Portal.
Today, over 25,000 carers use CareLineLive, and more than 700 providers across the UK rely on it daily.
How and why it began
The idea for CareLineLive came from founder Josh Hough, born out of his personal experience with shortcomings in the care system. Having had a rare muscle condition as a patient, and then managing the care of his grandfather, Josh saw first-hand the frustration caused by disconnected systems, poor communication and overly burdensome paperwork. He resolved to build something different: a platform that would bring all stakeholders – carers, families, managers – into a single, simple, efficient system.
“My grandfather was receiving care and the family struggled with the lack of communication… everything I felt and saw as a child came flooding back. I knew there needed to be a better system and, ultimately, that I had to be the one to create it.” Josh Hough, Managing Director
CareLineLive’s achievements
CareLineLive formally launched in 2018, though the roots date back earlier. Key milestones include: early prototype work (2012), seed investment and grants in 2017, expanding into Australia, acquiring complementary platforms (CareForIT and Ulysses in 2023).
CareLineLive has a deep understanding of standards and requirements from regulators such as CQC, Scotland’s Care Inspectorate, Care Inspectorate Wales and Northern Ireland’s RQIA. They comply with standards set by organisations such as the Professional Records Standards Body and NHS England and are an NHS Assured Solutions Provider of Digital Social Care Records, requiring compliance with an ever evolving set of functionality and cyber security standards.
To date, CareLineLive’s customers have benefited from increased efficiencies and value, with dramatic improvement in cash flow and increased revenues of up to 50%.
“CareLineLive has been a game-changer for our compliance and medication management. It helps us maintain our excellent CQC rating and keeps us on top of reviews, training and essential care worker communication.” Debra Robey, Director, Crescent Homecare
“In six months we have increased capacity by 25% due to using CareLineLive and have increased the number of care packages by 15%, taking on five new staff.” Lynette Simpson, Owner and Register Manager, Cavendish Homecare
“CareLineLive has improved our business from day one. It’s easy to use and has made us so much more efficient. We are billing an additional 300 hours and our revenue in the first year increased by 50%.” Karen Jacobs, Owner, South Coast Care
Behind this is a hard-working team of over 50 people who care deeply about making a difference. From their offices in Sussex, London and Sydney, they combine tech expertise with real-world care experience to build tools that truly help.
It’s no surprise that they have become the UK’s leading home care management software on Trustpilot. CareLineLive’s culture is collaborative, supportive and driven by a shared mission to make a meaningful difference. Their support team is second to none with a team who will answer your phone call in under 20 seconds.
They believe that great software can improve lives by easing workloads, reducing stress and helping people focus on what matters most: delivering more time to care.
You’re invited to join the growing number of providers across the UK who trust CareLineLive to help them run more efficiently and deliver outstanding care.
