Product Description
InsiderCX is a user experience platform that automates resident and family feedback, while simultaneously analyzing the data received.
It ensures care providers connect with users proactively and systematically, helping them get more feedback quicker with less administration. The entire feedback management process is streamlined and automated, from questionnaire creation from domain experts, to data analysis and reporting.
It allows you to benchmark multiple locations, areas of service or even staff members, while for the marketing or sales departments it provides valuable data and insights, such as loyalty drivers.
If you are not sure whether this is something that would be useful for you as a provider, InsiderCX always offers a completely free proof of concept.
Product Features
- Quality management automation
- Customizable surveys:
- Tailored surveys to gather specific insights
- Adaptable survey questions (both the content and visuals) based on the
unique needs of healthcare providers or their users
- Real-time Analytics- real-time analytics and reports to make data-driven decisions
- Mobile-First Approach
- User Churn Reduction:
- Enables you to take proactive measures to address concerns
- User Acquisition Enhancement:
- Use data and insight to refine marketing strategies, deliver more relevant messaging, and enhance user engagement
- Online Reputation Management
- Increases brand awareness and protects your online reputation
- Scalable
- Designed to scale with the growing needs of providers
Other Product Details
Preferred Customer Size (users): 1000+
Preferred Organisation Size: Multi-site; Large/National; Medium
Hardware Compatibility: Desktop; Handheld Device access eg. mobile rendering;
Pricing: Price per survey sent
Customer Support: 24/7 support
Company Location: UK based
