Product Description
Concerto is a web-based facilities and estates management solution. Our Computer Aided Facilities Management (CAFM) module manages all aspects of planned/reactive maintenance, with a central store for associated documents. All information is viewable in real time, including statutory/non-statutory compliance, outstanding works issues, financials and much more.
Concerto manages of the full life cycle of all planned maintenance tasks, enabling the facilities team to mitigate risk. When the scheduler identifies that planned maintenance work is due, the software will automatically generate work orders. Programmes of planned maintenance work link up to related survey data and compliance documentation such as fire safety logs and floor plans.
All reactive maintenance tasks can be managed in Concerto, providing an efficient, high quality and responsive service. Easily accessible and centrally managed, the helpdesk will allow users to log calls efficiently and track their progress through to resolution, ensuring users are satisfied and that contractors are paid in a timely manner. Via a user-definable web portal, operatives can manage service and maintenance requests, complaints, enquiries or general comments along with works ordering and invoicing. Operatives can raise a work order, purchase order, quote for services or even book a room.
The orders and invoicing feature allows orders to be raised against multiple budgets. Order sheets can be printed and automatically emailed to the supplier. A built-in authorisation facility ensures users can only approve orders to their set limit. Incoming invoices can be uploaded and linked to the appropriate budget/project.
Concerto is a fully mobile solution, accessible via a web browser or native iOS/Android apps. Users can capture helpdesk jobs on the move and your operatives and/or contractors can interact through mobile devices to review and update the status of jobs. Concerto can also scan and record new data from on-site teams using barcode scanning software. For example, on site FM teams can scan a barcode that has been related to a specific asset, building block, room or equipment.
Document management is an essential and powerful component of Concerto. Data storage and management repository facilitates the exchange of information between operatives, clients and contractors, and provides a central location for all FM related documentation and compliance data. This data may include fire safety logs, legionella certificates, floor plans, surveys (including asbestos, legionella and suitability and sufficiency where required), notes, photos, videos and reports.
Product Features
- Site information (buildings, land, areas, rooms, equipment)
- Compliance dashboard
- Reactive Maintenance
- Planned Maintenance
- Remedials
- Quote Requests
- Orders, Application for Payments and Invoices
- Budget, Cost Codes and Authorisation
- Asset Register
- Document Register
- EPC/DEC
- Running Costs
- Occupancy Management
- Dashboards & Reports
- Supplier management and KPI’s
- Mobile – Internal & Contractor App
- SFG20 integration
Other Product Details
Preferred Customer Size (users): Any size
Preferred Organisation Size: Medium-Large
Hardware Compatibility: Desktop; Handheld Device Native App; Handheld Device access eg. mobile rendering
Pricing: Flat recurring fee
Customer Support: Mon-Fri 9-5
Company Location: UK based
