Reviewer Information
Organisation Name: Peak15 Ltd
Date Of Go Live: 01-01-2020
Reason for Purchasing Product: We wanted a digital system for our compliance needs that wasnReview
Product Usability: Fit For Purpose
Fit For Purpose: Fit For Purpose
Problems Bugs: Fit For Purpose
Performance: Fit For Purpose
Other Feedback: The system has so much functionality and the implementation process is so important to get right, setting the system up how you want it. We are always in contact with our CSM and the tech team which is great, we have monthly catch ups with them and this has been extremely helpful for us. The system can be slow at times, especially on Mondays, and now I know the system really well, I can easily identify whether something is a bug and they try to resolve it quickly.
Experience
Ongoing Support: Outstanding
Implementation: Good
Training: Good
Pricing: Good
Customer Service: Outstanding
Other Feedback: The contact we have with our CSM and the tech team is amazing, they are so helpful and quick to respond. The system has so much functionality that it does take maintaining, especially if there
Benefits
Efficiency:
Process Improvement:
Standardisation:
Cost Reduction:
Quality Improvements:
Ease Of Use:
Staff Morale:
Reporting Information:
Other Feedback: The system can be slow at times, especially on a Monday, but it is still quicker than using paper. Its pretty easy to use once you get trained, but you do need to keep training new staff as there is so much functionality.
Overall
Overall Product Rating:
Overall Supplier Rating:
Overall Rating:
Advice To Supplier: Integrations with other systems such as HR systems would be really beneficial going forward.
